Call Logs

Retrieve call history for your application. Call logs provide detailed information about past calls including duration, participants, recordings, and status.

Fetch Call Logs

Use CallLogRequest to fetch call logs with pagination support. The builder pattern allows you to filter results by various criteria.

CallLogRequest callLogRequest = CallLogRequest.CallLogRequestBuilder()
    .setLimit(30)
    .build();

callLogRequest.fetchNext(
  onSuccess: (List<CallLog> callLogs) {
    for (CallLog callLog in callLogs) {
      debugPrint("Session: ${callLog.sessionID}");
      debugPrint("Duration: ${callLog.totalDuration}");
      debugPrint("Status: ${callLog.status}");
    }
  },
  onError: (CometChatCallsException e) {
    debugPrint("Error: ${e.message}");
  },
);

CallLogRequestBuilder

Configure the request using the builder methods:

Method	Type	Description
`setLimit(int)`	int	Number of call logs to fetch per request (default: 30, max: 100)
`setSessionType(String)`	String	Filter by call type: `video` or `audio`
`setCallStatus(String)`	String	Filter by call status
`setHasRecording(bool)`	bool	Filter calls that have recordings
`setHasTranscriptions(bool)`	bool	Filter calls that have transcripts, and attach them to each log
`setCallCategory(String)`	String	Filter by category: `call` or `meet`
`setCallDirection(String)`	String	Filter by direction: `incoming` or `outgoing`
`setUid(String)`	String	Filter calls with a specific user
`setGuid(String)`	String	Filter calls with a specific group

Filter Examples

// Fetch only video calls
CallLogRequest videoCallsRequest = CallLogRequest.CallLogRequestBuilder()
    .setSessionType("video")
    .setLimit(20)
    .build();

// Fetch calls with recordings
CallLogRequest recordedCallsRequest = CallLogRequest.CallLogRequestBuilder()
    .setHasRecording(true)
    .build();

// Fetch missed incoming calls
CallLogRequest missedCallsRequest = CallLogRequest.CallLogRequestBuilder()
    .setCallStatus("missed")
    .setCallDirection("incoming")
    .build();

// Fetch calls with a specific user
CallLogRequest userCallsRequest = CallLogRequest.CallLogRequestBuilder()
    .setUid("user_id")
    .build();

Pagination

Use fetchNext() and fetchPrevious() for pagination:

// Fetch next page
callLogRequest.fetchNext(
  onSuccess: (List<CallLog> callLogs) {
    // Handle next page
  },
  onError: (CometChatCallsException e) {
    debugPrint("Error: ${e.message}");
  },
);

// Fetch previous page
callLogRequest.fetchPrevious(
  onSuccess: (List<CallLog> callLogs) {
    // Handle previous page
  },
  onError: (CometChatCallsException e) {
    debugPrint("Error: ${e.message}");
  },
);

CallLog Object

Each CallLog object contains detailed information about a call:

Property	Type	Description
`sessionID`	String	Unique identifier for the call session
`initiator`	CallEntity	User who initiated the call
`receiver`	CallEntity	User or group that received the call
`receiverType`	String	`user` or `group`
`type`	String	Call type: `video` or `audio`
`status`	String	Final status of the call
`callCategory`	String	Category: `call` or `meet`
`initiatedAt`	int	Timestamp when call was initiated
`endedAt`	int	Timestamp when call ended
`totalDuration`	String	Human-readable duration (e.g., “5:30”)
`totalDurationInMinutes`	double	Duration in minutes
`totalAudioMinutes`	double	Audio duration in minutes
`totalVideoMinutes`	double	Video duration in minutes
`totalParticipants`	int	Number of participants
`hasRecording`	bool	Whether the call was recorded
`recordings`	List<Recording>	List of recording objects
`transcriptions`	List<Transcript>?	List of transcript objects; null unless the request opted in
`participantInfoList`	List<ParticipantInfo>	List of participant details

Access Recordings

If a call has recordings, access them through the recordings property:

callLogRequest.fetchNext(
  onSuccess: (List<CallLog> callLogs) {
    for (CallLog callLog in callLogs) {
      if (callLog.hasRecording == true) {
        callLog.recordings?.forEach((recording) {
          debugPrint("Recording ID: ${recording.rid}");
          debugPrint("Recording URL: ${recording.recordingURL}");
          debugPrint("Duration: ${recording.duration} seconds");
        });
      }
    }
  },
  onError: (CometChatCallsException e) {
    debugPrint("Error: ${e.message}");
  },
);

Access Transcripts

Available since v5.0.7 Use setHasTranscriptions(true) to fetch only calls that were transcribed. Opting in also makes the server attach each call’s transcripts to the log:

CallLogRequest transcribedCallsRequest = CallLogRequest.CallLogRequestBuilder()
    .setLimit(30)
    .setHasTranscriptions(true)
    .build();

transcribedCallsRequest.fetchNext(
  onSuccess: (List<CallLog> callLogs) {
    for (CallLog callLog in callLogs) {
      for (final transcript in callLog.getTranscriptions()) {
        debugPrint("Transcript ID: ${transcript.tid}");
        debugPrint("Transcript URL: ${transcript.transcriptUrl}");
      }
    }
  },
  onError: (CometChatCallsException e) {
    debugPrint("Error: ${e.message}");
  },
);

getTranscriptions() returns an empty list when the server omitted transcripts, so it never needs a null check. Leaving the filter off sends no filter at all, so the list comes back unfiltered. To page through a single session’s transcripts directly, use TranscriptRequestBuilder.

Call Status Values

Status	Description
`ongoing`	Call is currently in progress
`busy`	Receiver was busy
`rejected`	Call was rejected
`cancelled`	Call was cancelled by initiator
`ended`	Call ended normally
`missed`	Call was missed
`initiated`	Call was initiated but not answered
`unanswered`	Call was not answered

Call Category Values

Category	Description
`call`	Direct call between users
`meet`	Meeting/conference call

Call Direction Values

Direction	Description
`incoming`	Call received by the user
`outgoing`	Call initiated by the user

Overview

Getting Started

Call Session

Features

Advanced

Migration Guide

Resources

Fetch Call Logs

CallLogRequestBuilder

Filter Examples

CallLog Object

Access Recordings

Access Transcripts

​Fetch Call Logs

​CallLogRequestBuilder

​Filter Examples

​Pagination

​CallLog Object

​Access Recordings

​Access Transcripts

Fetch Call Logs

CallLogRequestBuilder

Filter Examples

Pagination

CallLog Object

Access Recordings

Access Transcripts